Privacy policy

Effective Date: 22.11.2024

One Stop World (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect your information when you interact with our services, including through our website (onestop.world).

1. Who We Are
One Stop World is a real estate agency based in Mallorca, specialising in helping clients buy and sell properties in the region. Our registered address is C/Gran Via 45B, El Toro, 07180, Islas Baleares, Spain.
If you have any questions or concerns about your data, please contact us:
• Phone: +34 971 126 004
• Email: info@onestop.world

2. What Information We Collect
We collect and process personal data necessary for providing our real estate services. This may include:
• Contact Information: Name, email address, phone number, and postal address.
• Property Preferences: Information about the type of property you are interested in buying, selling, or renting.
• Transaction Details: Financial information, ID documents (e.g., passports), and other data required for property transactions.
• Website Usage Information: Information about your visits to our website, such as IP address, browser type, and browsing behavior (collected via cookies).

3. How We Use Your Information
We use your personal data for the following purposes:
• To provide real estate services, including property searches, valuations, and transactions.
• To communicate with you about properties, services, or market updates relevant to your preferences.
• To comply with legal and regulatory requirements (e.g., anti-money laundering laws).
• To improve our website and tailor its content to your interests.
• For marketing purposes, including sending newsletters and promotional offers, with your consent where required.

4. Legal Basis for Processing
We process your data based on the following legal grounds:
• Contractual Necessity: To perform a contract or take steps before entering into a contract with you.
• Legal Obligations: To comply with applicable laws and regulations.
• Legitimate Interests: For the efficient operation of our business and provision of services.
• Consent: For marketing communications or where legally required.

5. Marketing Communications
We may use your contact details to send you updates about properties, services, and offers. You can opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly at info@onestop.world.

6. Sharing Your Information
We may share your information with:
• Third-party service providers involved in property transactions (e.g., lawyers, notaries, or surveyors).
• IT providers who host or manage our website and data systems.
• Regulatory or law enforcement authorities, if required by law.
We ensure that any third parties processing your data on our behalf adhere to strict data protection policies.

7. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected or to comply with legal, tax, or regulatory requirements.

8. Your Rights
You have the following rights regarding your personal data:
• Access: Request a copy of the data we hold about you.
• Rectification: Correct any inaccurate or incomplete data.
• Erasure: Request deletion of your data, where applicable.
• Restriction: Restrict the processing of your data under certain circumstances.
• Portability: Receive your data in a portable format.
• Objection: Object to processing based on legitimate interests or direct marketing.
To exercise your rights, contact us at info@onestop.world.

9. Cookies
Our website uses cookies to improve user experience and analyze website performance. You can manage your cookie preferences through your browser settings. For more information, refer to our Cookie Policy.

10. Security
We take appropriate technical and organisational measures to secure your personal data against unauthorised access, loss, or misuse.

11. Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

Contact Us
For any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
• Phone: +34 971 126 004
• Email: info@onestop.world
• Address: C/Gran Via 45B, El Toro, 07180, Islas Baleares, Spain

Thank you for trusting One Stop World with your real estate needs.